The story of a single family home owner B. L.

Summary: B.L. and her husband owns a single family home in Outer Mission of San Francisco, their nightmare began after …

Landlord Story Input Form: The intent of this form is used as a guidance for landlords to inform our legislatures in writing and allow them to understand more of landlords’ situations. BetterHousingPolicies.org will be keeping this for our record and share with the legislatures,  posting on our websites, social media and share with the public. It is very important that you are stating the facts and the actual event that happened. You may write it in your language and we will translate it into English. Please email it to tinacwong@betterhousingpolicies.org if you have a computer. Or Wechat us for help.  

Today’s date:  09/12/2019

Your initial: B.L.

Are you a registered voter? Yes

Tell us about you: I have a family of 5, my husband and I with 3 children. We immigrated to the US in 1976 and started to work within one week after arrival. My husband and I each worked 2 jobs to support the family. My husband was a handyman and a photographer; I was a seamstress and a waitress; in addition to taking classes in the evenings and weekends to improve ourselves. We have worked 2 jobs for many years to be able to purchase our first home and an investment property for our retirement. We were tenants for the first 2 years. 

What city did this happen?  San Francisco

Which district is this property located? Outer Mission

What type of property, condo, Single family residence (SFR), 2-4 units or 5 units and more? SFR-3 bedrooms and 2 baths all upstairs and no rooms or baths downstairs at the time of leasing. 

Is this a rent control unit or property? Yes

Why did you lease out part of your property if it was an inlaw unit?

My husband and I thought that we could retire on the rental income and it was our 1st home that we did not want to sell it. 

When did the lease start?  End of 1995; We started a new lease in approximately a few years later because 2nd son and 3rd moved out.  

Background of tenants at the time of leasing your property?

Original lease in 1995 was 5 people-mom, oldest son and his wife, 2nd son and 3rd son. I was told by the oldest son when were still friends that he had a rental property in Vallejo, was a taxi driver and owned a taxi with couple drivers working for him; 2nd son was a real estate agent and had 8 houses and 3rd son moved back to help mom’s business and the mom owned a farm in Philipine, I did not verify our conversations when we were still friends. The oldest son also told me that he would be retiring and move back to the Philippines next few years. 

When did you 1st find out the situation, you may just provide the year if you don’t remember the month and day?  2011

What was the situation and event, please describe in detail as much as possible:

After we purchased our first investment property that is a 3 bedrooms and 2 baths single family house in 1995 for $1,200, we leased it out to family of 5, parents and 3 sons. The mom reported to me that 2 of her younger sons moved out and should change to 3 tenants after 2 of the younger sons moved out. We always got along and were friends, we would send them Christmas gifts and they would invite us for coffee or tea the first five years until our 1st rent increase according to the San Francisco Allowable Rent Increase after 5 years. 

In 2011, one of the tenants’ younger son came to my house and gave me a letter stating that roof leaked which I had no knowledge and tenants never report to me, I used to periodically call the older son to see if everything ok and he said he would call me if any problems. We only drove by outside to check. We were surprised that the younger son (no longer my tenant) gave us the letter and not the oldest son who was the actual tenant.  I contacted the oldest son to arrange for a visit and inspect the place ourselves the very next day. The oldest son talked to me aside from his mom and asked me to partner with him to evict his 2nd brother who moved in without paying him rent after his 2nd brother lost all his money in real estate. I told him straight that I would not be involved in his family business. He was also speechless when I asked him why all above listed issues were not reported. 

We scheduled and hired a roofer to replace the roof the following week after 1st inspection. 

After a few days later, I received a notice of violation from the city that the door knob was broken, heater was not working, roof leak due to stains on the kitchen ceiling.  I scheduled an appointment for inspection and found that the tenant illegally and poorly constructed an inlaw unit with a shower room which did not have any proper exhaust pipes or insulations, shed in the backyard and cut my Cherry tree without my permission or approvals or any city permits. They also subleased to 2 separate tenants for the shed and the illegal inlaw unit. I asked why those additional things were not report at my 1st visit when I received a letter from his brother, he said that his family did not use heater and did not think that it was a big deal. 

What did you do to handle the situation on what was reported, please describe in detail as much as possible.

I contacted an attorney right away to learn what we can do since the tenant illegally constructed some rooms downstairs without my permission. My attorney help me to write a letter to the tenant to bring the condition to original conditions within a month without any evictions. The tenant moved out within 3 days and he told my attorney, I was so surprised that they moved out so soon. When we got inside the property, they damaged the property even more, got water all over the wood flooring. 

I hired a licensed contractor and building permits to restore the conditions and remove the illegal in-law. The building department came and told us that we could just use Clorox to clean up the kitchen ceiling, it was not a big deal.  

After 8 months they moved out, I received an attorney letter right before Thanksgiving suing us for $500,000 for damages due to stress and “mold”.  

How did the situation get resolved?

My attorney advised me to report to my insurance company and insurance would hire its attorney because it could be very expensive, like $30,000 to $50,000, so I did. 

The insurance attorney suggested me to go through mediation and agreed with him. I also hired the same attorney from the 1st incidence of same tenant since he knew the case and knew exactly what had happened. The tenant admitted that was his fault to build the illegal in-law so the price was reduced to $50,000. My attorney and insurance attorney advised me to settle with $50,000 because the insurance company will pay for it but not my own attorney fee; I would most likely be paying a lot more attorney fee out of my own pocket if I did not settle even though it was not my fault. My only option was to settle and not drag on any longer, it cost me a great deal of stress that I could not sleep every night due to the unfairness. 

How much money did it cost you including lawyer fee and construction fee?  

Approximately $10,000 of my own money for lawyer fees that I personally hired plus over $20,000 to rehabilitate the conditions.   

Did your insurance company pay any money to those tenants?

Yes, my insurance company settled $50,000 with the tenants without any choice. 

How much did you insurance premium go up after insurance paid the settlement?

My insurance premium went double after the case settled.

How did you feel about this ordeal? 

We felt unjust and still are.  Why did we get punished and penalized without doing anything wrong and tenants got rewarded by committing crimes and violating the lease. 

What did you learn from this ordeal?

I should have inspected my property inside more often to prevent it happened. I started to attend more landlord seminars to learn more about protecting my rights.  

What would you like to see by sharing with your legislatures and share with the public; and any other comments?

  1. I used to have great relationships with tenants; unfortunately, the lawmakers divided us with all “tenant protection laws”.  The current laws are encouraging enemy between tenants and landlords.
  2. I am looking for fairness and property ownership rights, Our lawmakers should stop protecting illegal acts and someone who violates mutual agreement on contracts.
  3. I do not want anyone to label me as a “rich landlord”. We have worked very hard to build our own retirement plan and did not come easy. 
  4. We need the lawmakers to protect the good and innocent people, not encourage more people to pretend to be victims and the worst would be the good people get punished. 
  5. It never came across our minds that we would be applying any government welfare despite our hardship, I believe that is saving the government funding.  My family just don’t want to be punished for not doing anything wrong.   
  6. Lawyers who present tenants should have a cap on how much money they can make; that would prevent all the frivolous lawsuits. 

The report stated above is true. We hereby authorize BetterHousingPolicies.org to share and publish it.

Why Eviction Protection 2.0 hurt small guys from both sides?

Eviction Protection 2.0 is made with good intentions to prevent displacement and accommodate displaced tenants. As small landlords, we are committed to work with tenant advocates for a reasonable solution. However, the current infrastructure within the rent control laws does not provide adequate support for small earnest landlords. Daily burdens that the landlords face accumulate over time into crises that force the properties to be sold into speculators’ hands. We are worried that additional legislation may become the straw that breaks the camel’s back. Unwinding this crisis, as we naively think, should be a prioritized goal.

Unfortunately, we did not have a chance to join the review process of Eviction Protection 2.0.  When it was presented, we found 5 major unintended consequences from the legislation, including: 1) Eviction Protection 2.0  unintentionally allows rent scammers to stay free in an illegal in-law unit; 2) Eviction Protection 2.0 unintentionally allows additional occupants without pre-approval; 3) Eviction Protection 2.0 unintentionally makes property owners shoulder an exorbitant amount of additional costs; 4) Eviction Protection 2.0 may unintentionally exacerbate problems among residents; 5) Eviction Protection 2.0’s implication that maximum occupancy can be enforced is untrue.

We really hope we are wrong on every point found above. But what if there were one ounce of truth?  Would San Francisco’s small guys, renters and small property owners alike, on the verge of losing their homes or being wiped out in lightning speed, seeing the beginning of the end of their residency in the City?

  1. How would Eviction Protection 2.0 unintentionally allow rent scammers stay free in an illegal in-law unit?

[As of 4/20/2016, illegal in-law units must go through legalization. Removing In-law units is a Conditional Use Permit process, and almost impossible to even start.  In the case that DBI has determined that an illegal unit is hazardous or unsafe, applicants must still engage in the Conditional Use process, and submit their personal financial details to be examined by the Planning Department/Commission in order to be granted the permit to remove unsafe or hazardous dwelling, and prolong the risk for both the renters and the property owners on such situation.]

It is known for many years that rent scammers exploit the vulnerability in illegal units. When they stop paying rent or intentionally commit nuisance, the owners have no choice but to remove the illegal unit and pay the rent scammers the relocation fee or a bigger settlement sum for them to leave. However,  EP2.0’s (7) Illegal Unit Clause, opens up a vulnerability for rent scammers to not pay rent and stay free forever if the property owner can not afford to spend the $45,000 to legalize. See below for an Explanation from Patrick J. Connolly, Utrecht & Lenvin, LLP:

“Eviction Protection 2.0  [37.9(a)(4)(B) on page 485], will more or less kill the (a)(4) theory we have been using.  Instead, owners will need to use the (a)(10) theory, which will make the process much longer, be potentially more expensive and, depending on Planning Commission/Board of Appeals decisions in any specific case, may not allow a property owner to remove an illegal unit.

(a)(10) involves first securing the permits to remove the unit.  These applications will likely be subject to discretionary review by the Planning Commission.  There is some level of concern that the Planning Department may not approve the application and/or encourage/force owners to legalize.  The tenants will also have an opportunity to appeal issuance of the permits, which many times results in a mini-trial at the board of appeals.  The owner could lose at the board of the appeals. If the owner makes it past the planning commission/board of appeals hurdles, a sixty day notice will need to be served.

If (a)(4) can no longer be used for illegal units and the owner cannot obtain a permit to remove the illegal unit, which is possible if not likely given the hurdles discussed above, then the owner cannot stop the illegal residential use of the in-law.  This puts the owner in an untenable position: they cannot remove the illegal unit/tenancy and they face potential exposure to fines and action by the City for the illegal unit.  Further, the tenant may stop paying rent since rent cannot legally be collected from an illegal unit.  In such circumstances, the owner cannot evict the tenant, the tenant remains in occupancy without paying rent, and the owner cannot evict the tenant for non-payment.  The alternative of legalization is not viable for many owners because in most circumstances it is cost prohibitive or very difficult if not impossible given the design of the building.  (a)(4) is the only viable alternative for owners to extricate themselves from these circumstances if they cannot get permit approval.

The Kim legislation is indeed very bad news for the thousands  of illegal unit.  It will make everything more difficult and expensive for property owners. 

a. What are the costs associated with removing an illegal inlaw unit?

It is about $45,000 to $96,000, including:

  • Permit fees: $5000 – $9000 (Discretionary Review + Board of Appeal). If there is illegal work done, there is a 9 times permit fee penalty assessed, that would be nearly $20,000..
  • Lawyer’s fee: $12,000 – $20,000 (Planning Commission and/or Board of appeal)
  • Relocation fee / Settlement: $5551 per person – $36,000 for settlement
  • Legalization (if the requirements are met): $20K to $30K on improvements. [As of 5/2017, the cost collected from dozens of data points has indicated the new construction figures have gone up to $40K to $70K on a 2-bedroom in-law unit of about 400 square feet that includes 1-hour firewalls, updated electrical wiring and safety features].

b. How long does it take to remove an in-law unit under the current laws?

Anywhere from 7 months to 1 year 8 months, depending on the theory used and the duration on the settlement terms. [ As of 4/2016, illegal units can not be removed unless first going through a near-mandatory legalization process, and then a Conditional Use permit process for removal, both are very costly and almost impossible to complete for small property owners. Many of these unfit-to-habit units fall into the limbo for extensive periods of time.]

c. What is the law code that “the illegal unit is an illegal contract, and therefore can not charge rent when starting the removal process?”  

– Collecting rent on an illegal unit is not legal.  “The landlord is not entitled to back rent, and the tenant is not entitled to possession.”  Salazar v. Maradeaga (1992) 10 Cal.App.4th Supp. 1 citing Gruzen v. Henry (1978) 84 Cal.App.3d 515, 518-519;Shephard v. Lerner (1960) 182 Cal.App.2d 746, 750.  It has long been the law in California that for illegal contracts, like ones to rent illegal units, the owner is not entitled to collect rent and the tenant has a claim for rent reimbursement.   Additionally, collecting rent on an illegal unit is inconsistent with the owners intent to remove an illegal unit, which could significantly harm the owners chances of prevailing in an unlawful detainer.  Further, if the termination notice has already expired, the owner cannot accept for a third reason, which is that acceptance of rent after termination of the tenancy will likely be deemed waiver of the termination notice and/or renewal of the tenancy.    

d. Anything can be done to streamline the removal process?

Remove the legislation to allow 37.9(a)(4)(B) to remain in place for in-law units, and modify the law regarding Discretionary Review for loss of housing units or exempt in-law units from it.     [ As of 4/2016, in-law units are subject to near-mandatory legalization under a very difficult Conditional Use permit on both legalizing and removal.  It creates a race condition for renters and owners in such situation]

2. How may Eviction Protection 2.0 exacerbate problems among residents?

Extending the 3-day notice on nuisance to 10 days may allow issues among renters to get out of hand, and the landlords may miss the window of opportunity to resolve the problem. We have seen cases where a roommate had a dispute with another roommate over a violation of a  house rule in the common area. Before the landlord’s timely intervention, the dispute escalated into verbal threats and then attempts of physical assault.  Imagine if the landlords do not have a right to intervene for 10 days, the situation would be unthinkable.

3. How does Eviction Protection 2.0 allow additional occupants without pre-approval?

Found on page 484 of the legislative text, 37.9(a)(2)(D) states that the tenant if found bringing in additional occupants without landlord’s pre-approval, can cure the violation by merely making a written request to add occupants. He does not need to receive the actual approval, nor does (s)he have to remove the additional or unapproved occupants.

4. How Eviction Protection 2.0 make property owners shoulder exorbitant amount of additional costs?

Eviction Protection 2.0 does not allow rent increase for any additional roommate added but expects property owners to perform cost pass-thru’s to transfer the additional costs back to the tenants. However, in reality, cost pass-thru’s are extremely difficult for regular property owners. If done incorrectly, it would be constituted as the intent of Wrongful Eviction for raising rent above the means of the tenants. The basic cost pass-through, including general bond, water bond, rent board fee, in addition to the annual rent increase and security deposit interests, are almost impossible to do for a lay person.

Yet the advanced pass-thru’s, such as the Operational & Maintenance Pass-thru and Capital Improvement Pass-thru, are even more complicated and worthless. These pass-thru’s require a lot of historic documentation BEFORE & AFTER the incidents as the basis for the calculation, which most of the owners would not have the records due to transfer of ownership or simply being a lay person.  And the calculations are tedious and complex, and most of them need a rent board petition.  In addition, these complex pass-thru’s are spread out many years, and cannot be more than 7% to 10% of the renter’s base rent.  They do NOT cover the actual costs the tenants and their roommates have incurred.  Even worse, to guarantee these numbers are correct and avoid the risk of being sued $150,000 or more on Wrongful Eviction, professional help could cost $1,000, for a mere pass-thru of $10 a month, rendering pass-thru’s worthless.

Also, if the water heater and other facilities can not meet the requirement of housing use due to additional occupants, the landlord is required to spend on capital improvements and infrastructure to accommodate additional roommates.

5. Why Eviction Protection 2.0’s implication that maximum occupancy can be enforced is untrue?

From Member Julia Tam: “I had a good 30 minute phone call with the Chief Housing Inspector in DBI – Rosemary Bosque. I asked for clarification of how DBI manages the occupancy code violations. Supervisor Kim has responded to us with misleading information regarding DBI can enforce the maximum occupancy to the ratio of bedrooms in the household.  I went through the code with Rosemary and verified that it is not that easy for the landlord.

In order to begin the process;

a. Landlord files a complaint with Housing Inspection in DBI that there is a occupancy code violation.

b. Housing Inspection needs consent from occupants to gain access to the property for inspection and evidence assuming the occupants denies it. If the inspector cannot get access, there is nothing to enforce.

c. If the inspector is unable to find evidence there is “crowding”, the complaint is not validated.  Crowding or violation of maximum occupancy is not conditioned on the number of bedrooms, but ANY room that allows sleeping as long it is not a kitchen, closet or bathroom and meets the minimum 10 x7 square feet. For example: If a household unit has 2 bedrooms, a bath, a kitchen , living room, dining room; the occupants can claim that they use all the rooms to sleep and that means a total of 4 rooms are eligible to hold 2 occupants in each room. The max occupancy is not 4 people, but 8 people.  Occupants are defined as anyone older than 6 years old. Additional occupant is allowed in this occupancy allowance if the room has an extra 50 sq. ft., which means if any of these rooms is huge, extra footage allows for another occupant-the occupancy limit goes up.

d. To make matter worse-in Chapter 5 section 503 said that any lessor (owner) cannot refuse additional family members.

“To promote access to housing by families, it shall be unlawful for the owner, lessor, lessee, sublessee, real estate broker, assignee, or other person having the rights of ownership, the right of possession, or other right to rent or lease any dwelling unit or any agent or employee of such person to refuse to rent or lease, or otherwise deny, a dwelling unit to a family, as defined in Section 401 of this Code, on the basis of the actual or potential number of occupants if the total number of persons occupying a room for sleeping purposes does not violate the minimum superficial floor area standards prescribed in Subsection (b) of this Section.”

e. Even if the crowding complaint is legitimate and there is substantiation to support the findings, DBI will only file the notice of violation to the property owner and NOT the tenants.  DBI may or may not conduct a director’s hearing, depending on how bad the situation is (if there is property damage, safety concerns etc). At the hearing, the negotiation begins between the parties.  The occupants don’t necessarily show up since this is not a jurisdiction case.  DBI does not come and take the occupants out. DBI will likely ask the landlord to pursue legal consult or to seek assistance from the SF Apartment Association.

In some cases, if this violation of code lingers on without a resolution, an order of abatement can be attached to the property.  It is clear that we cannot depend on Housing Inspection to enforce subleasing nor addition of unauthorized housemates.

In summary, the code of enforcement by housing inspectors do not protect the property owner. End the end, the property owner must resolve this with legal action and legal fees.

Conclusion:

Eviction Protection 2.0 is made with good intentions to prevent displacement and accommodate displaced tenants, however, it was not done in a reasonable way and may end up driving more rental stock off market, and hurting small guys from both sides. 

租客虐打小业主 Renter beat landlord in domestic violence

We sadly report a tenant-landlord  conflict that resulted in the bodily injury of the landlord and two counts of felony charges against the tenant. This incident has been widely reported by the Chinese language media on 1/21 and 1/22 on KTSF, World Journal and Singtao, AM1400 and AM1450, and on KCBS AM740 on 1/22 around 7am, and  SFNewsFeed on 1/23. Channel 2 and Channel 5 were also at the press conference.

A 60yr old Chinese immigrant small property owner from the Sunset District with broken English came to me at 6:30pm,  1/20/2015, and reported that she was beaten by her white tenant,  a college professor at an area community college on Monday night, 1/19/2015, at about 11:00 pm. She said because issues with the cleanliness of the common area of their residence, that she was lifted up by her tenant by her throat, choked and couldn’t cry for help. While struggling to get away, she was beaten with a glass beer bottle and was severely cut and bruised. A blood trail led from the dispute site at the basement all the way to the main floor. Four police cars and one ambulance came at around midnight. She had 5 stitches at UCSF hospital overnight, and was released late afternoon of the next day. The renter was also released from the police department at about the same time and was back at her home. She feared for her life going home and she came to me. I offered her to stay with me, but she has animals and relatives at home to care for.

According to the SPO, there has been a long history of battery and assault incidents (classified as domestic violence by the police as they happen within a home though the parties are just un-related roommates). She didn’t know her rights; she felt trapped with no way out, thinking how difficult the eviction process would be and how much she would have to spend on fees and reconstruction costs given the rented space may or may not have been warranted. She was intimidated by, yet sympathetic to the tenant, and never had reported the past incidents to the police, until it finally escalated to an uncontrollable and unacceptable crime. She paid a high personal and emotional price for it.

On the evening of Thursday 1/22/2015, further information was known. The tenant had posted a 5-digit sum on the 10% “purchase price” of the bail bond to bail himself out. He is charged with two counts of felony on “Assault with intent to do major damages”. Unfortunately, with the severity of these charges, I was told by the Taraval police station on Wednesday morning, that the Superior Court judge didn’t approve an Emergency Restraining Order at the night of the battery, and the tenant could still be released back to his home where the landlady also stays. I was also told that the tenant was plea bargaining with all parties involved, including the prosecutor and the property owner. Further information pending on the released and receipt of the full police report.

We at Betterhousingpolicies.org, are made up of immigrants who are renters or small property owners who were long-time renters. Our volunteers have been helping tenants and landlords to resolve their disputes then refer them to the proper organizations or attorneys for further help. But in this case, the balance of the law is tilted – the aggressor was able to go home and the victim who owns the home was afraid to return. There are volunteers helping the victim landlady with the law proceeding but even if so, it may take weeks for the tenant to be evicted. We not only feel that the housing law has clearly gone too far to protect bad tenants and robbed property owners their rights including personal safety, but are also deeply troubled by how uninformed property owners are on the complexity of the rent control ordinances.

The rent law needs to strike a balance to ensure members of the community can co-exist peacefully. City resources should also be made available to property owners’ groups to inform property owners about their rights, help ensure their safety and guide them through some court proceedings, just like the resources being made available to tenants. Please see how we can work together to restore trust and relationship in the community and let landlords and tenants be neighbors AND friends without living in fear.

Code of Conduct – Small Property Owners

  • To conduct myself in an honest and ethical manner at all times
  • To adhere to all fair housing principles and laws
  • To respect rights and responsibilities of residents
  • To respond diligently to residents’ requests
  • To maintain the property in a safe and habitable condition
  • To comply with all laws and regulations applicable to the rental housing industry
  • To believe in the value of contracts and their enforcement.
  • To believe in the importance of continuing education for rental housing owners, managers, and residents.
  • To not intentionally misrepresent any material fact in business dealings.
  • To act as a positive role model for the business of real estate investing and providing rental housing when dealing with tenants, the public, the media, government officials, and all others.
  • To always seek the counsel of professionals for any issue in which I am not well versed.

[业主操守]:

  • 任何时间都必须诚实守业
  • 遵守[公平住房法]
  • 尊重住客的权利和责任
  • 及时回复住客的要求
  • 维系安全可住的住房环境
  • 遵守租务条例
  • 信任合同的效力并执行合同
  • 不断进修自己的租务知识
  • 不要抱侥幸心态误解法律
  • 对租客、公众、传媒、政府人员和其他人,都必须注意自己的操守,为自己、为地产业、为出租业,树立正面形象
  • 不懂的租务问题必须问专家