Tenant’s unit had a clogged toilet. Tenant has called the landlord a couple of times but there was no pick up. BHP advised the tenant to text, email and post a written letter to the landlord. According to the Rent Ordinances, the landlord must respond within three business days for any repair services. In this case, the landlord was out of the country, but responded to the email in a day and scheduled a plumber. In addition, the rooter service was carried out within another day. Proper communication is key in order to remove service barriers.
Homeownership is the backbone of a strong city